When it comes to cross border eCommerce (especially selling in China), you must have a lot of questions unanswered. Here are answers to some of the most frequently asked questions (FAQs) about Alipay ePass, the solution for foreign merchants to selling online to China:
WHAT IS ALIPAY ePASS?
Alipay ePass is a solution offered by Alipay that combines payment, marketing and logistics support to make it easy for Western brands and retailers to sell directly to Chinese consumers from their existing eCommerce websites.
WILL ALIPAY ePASS HANDLE SHIPMENT OF MERCHANDISE TO END CONSUMERS?
Merchants ship the merchandise to a designated local warehouse. The Alipay ePass logistics partner China Smart Logistics Network will be responsible for shipping the order directly to the Alipay customer’s address. China Smart Logistics will handle addressing, which can be problematic in China, and customs clearance.
WHAT ARE THE BENEFITS OF INTEGRATING WITH ALIPAY PAYMENT SOLUTION?
Payment localization is vital to reach Chinese consumers. In China, nearly half of all transactions are made using e-wallets, the majority of them on Alipay’s e-wallet. Credit card users only account for 15% of the market and Chinese users need to apply for a dual-currency credit card to shop on a Western website.
HOW DOES ALIPAY HANDLE FRAUD?
Alipay payment solution has stringent controls to avoid fraud. In fact, consumer fraud is much lower on Alipay platform than with credit cards because of the stringent controls Alipay payment solution puts in place.
WHEN WILL MERCHANTS RECEIVE PAYMENT?
Alipay payment solution settles payment with merchants based on a mutually agreed timeframe.
HOW WILL ALIPAY PAYMENT SOLUTION HELP MERCHANTS TO MARKET MERCHANDISE TO MILLIONS OF ALIPAY USERS?
We work with our merchants on customized co-marketing programs to drive traffic and conversion.
HOW DO I RESOLVE CUSTOMER COMPLAINTS AND DISPUTES?
Alipay will work with merchants to help customers resolve complaints and disputes that are related to merchants’ orders. Alipay customer service team can help with complaints related with payment or logistics services that are provided by Alipay ePass.
HOW ARE DUTIES AND CUSTOMS HANDLED?
Customs duties are included in the final price of the order to ensure efficient customs clearance.
HOW DOES TMO GROUP INTEGRATE ALIPAY PAYMENT INTO OUR SITE?
There are multiple ways for merchants to integrate the Alipay payment option into their existing website. We can add the Alipay API to your checkout or engage a Payment Service Provider (PSP) to help you with the integration work.
HOW MUCH DOES THIS COST?
The integration cost varies and depends on whether you are integrating directly or through a PSP. A PSP will typically charge a percentage of transactions. Contact TMO Group for more details!
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