To all eCommerce business marketers: If you care about customer service, you need a solid return policy. Consider a well-written return policy as the final lap of your eCommerce platform development, because it is that important.
The fact is: Your return policy can make or break your eCommerce business. According to latest data, 92% of shoppers say they would buy something again if they are happy with the return policy, while 67% of shoppers say they normally check the return page before making a purchase. Moreover, 62% of shoppers are more likely to make an online purchase if they can return an item.
A comprehensive ecommerce return policy will minimize the number of returns and keep your customers coming back. Below are the infographics about latest eCommerce product return stats and trends that you should keep in mind.
More eCommerce Infographics: