Three Simple Steps to Succeed in China’s New Retail Era

thomas.price

Over the past few years, the boundaries between online and offline sales have blurred. As the Internet and the Internet of Things (IoT) have become ubiquitous in China, a new era has begun. The era of New Retail. In the second half of 2019, the ‘Wild West’ period of the New Retail era is coming …

The Ins and Outs of New Retail

TMO Group

On Wednesday the 28th of March, 2018, it was finally time for the fourth and last DigiDutch E-Commerce Masterclass, “The Ins and Outs of ‘New Retail’: Diving Deeper into the Meaning and Purpose”. New Retail has been hyped as a game changer for China’s retail landscape since Alibaba’s Chairman Jack Ma first talked about the …

[Infographic] All Those Fascinating Statistics & Trends of Omni-channel Retailing

TMO Group

One thing is for sure in the future of Omni-channel retailing: it has become one of the key driving factor of future offline and online shopping experience. According to the latest data, companies with omni-channel customer engagement strategies retain on average 89% of their customers, compared to customer retention rate of 33% for companies with weak omnichannel customer …

3 Reasons Why Omni-channel is A Priority For Foreign Retailers in China

TMO Group

Omni-channel has been a hot topic among retailers in the recent years. It has become a priority for every retailers to create and maintain a connected, consistent customer experience across all channels. To expand on that topic, here are the top 3 reasons:   1. Because omni-channel will help growth internationally  For companies large and small, tapping into markets …

Frankfurt Airport Omni-Channel eCommerce Upgrade: The Future of Offline Retailing

TMO Group

Germany’s  Frankfurt Airport is one of Europe’s largest travel hubs, having served 61 million passengers in 2015. With over 300 retail outlets, Frankfurt Airport is also the biggest shopping mall in Germany. Powered by Magento – the  leading eCommerce software and platform, Frankfurt Airport now has turned traditional duty-free shopping into omni-channel. More exactly, with …