To all eCommerce business marketers: If you care about customer service, you need a solid return policy. Consider a well-written return policy as the final lap of your eCommerce platform development, because it is that important. The fact is: Your return policy can make or break your eCommerce business. According to latest data, 92% of …
For every eCommerce marketer, conversion is one of the most important analytics you can measure. More importantly, conversion rates are an essential component for operating a successful eCommerce and directly impact your sales and profits. However, many find their conversion rates suffering, even though they have done so much. There are a lot of reasons …
Health check on an eCommerce site… seriously? Strange as it may sound, that is a must-do to maintain your eCommerce business. Even though your Adobe Commerce (previously known as Magento) eCommerce platform is doing great on attracting visits and making sales, there might be a few health issues hidden, which could eventually become a risk. This infographic …
Youzan is one of the most used 3rd party WeChat eCommerce platforms, and one of its biggest selling point is: free for merchants to use. But, starting July 8th, 2016, Youzan’s free lunch is over. More specifically, merchant on Youzan need to pay RMB 4,800 yearly service fee. This new rule will only be enforced …
What is the goal of user experience in eCommerce? The answer is always clear: to make customers feel comfortable and engaged. Just like offline retail stores spent heavily on in-store displays, decoration and layout, eCommerce site must be continually optimized so that customers enjoy the journey and keep coming back. The truth is: for eCommerce …
Since more Chinese consumers are pursuing a higher standard of living and is exposed to foreign products, cross border eCommerce is a rising business right now in China market. It is estimated that more than 15 percent of the Chinese population would make cross border eCommerce purchases worth US$85.76 billion in 2016. This was expected …
WeChat Pay has already expanded to Indonesia, Singapore & Thailand, and Japan will be the next destination. Chinese internet giant Tencent is partnering with Hotto Link, Japanese social data provider to expand WeChat Pay service to Japanese market. It is estimated that 10,000 stores in Japan will be connected to WeChat Pay by the end of the year. …
Organic Nordic announced that its new eCommerce platform will be designed and developed by TMO Group, the leading eCommerce solution provider in China. Based in Shanghai, Organic Nordic is a cross border trading company that specializes in organic food and cosmetics imports from Nordic region. Recently, many middle class Chinese consumers have shown to be willing …
Last week, French retail giant Carrefour officially announced the opening of their new eCommerce platform in Beijing, allowing Beijing shoppers to purchase directly through the online store. The new Carrefour Beijing’s eCommerce site integrates O2O functions like: delivery, multiple payment methods, dual-language services, and return/exchange at all stores. Carrefour see their omni-channel opportunities in China market. By developing …
For any eCommerce business, shopping cart abandonment could be one of the worst nightmares — when shoppers put products in their online shopping carts, but then leave before placing the order, eCommerce retailers could lose millions just because of that. Studies show that 67.89 percent of online shopping carts are abandoned. When it comes to …