One thing is for sure in the future of Omni-channel retailing: it has become one of the key driving factor of future offline and online shopping experience. According to the latest data, companies with omni-channel customer engagement strategies retain on average 89% of their customers, compared to customer retention rate of 33% for companies with weak omnichannel customer engagement.
Still unclear of the strengths of omni-channel? Check out the infographic on “The state of Omnichannel shopping” for latest statistics and trends made by Invesp.
Original post: The State of Omnichannel Shopping – Statistics and Trends
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