In addition to our development services we offer turn-key solutions fulfilling demands on fast, reliable and secure hosting. Either hosting your application in China or Internationally, we provide you with a scalable single-region or multi-region hosting solution through our Cloud Hosting network and our Private Cloud Hosting solution. Furthermore we offer extensive Service Level Agreements on Business Support and Development Support services.

 

Cloud Hosting Network

 

We service our clients in a wide range of locations, find below our Worldwide Hosting Locations that can best fit your target customer’s location either in US or in APAC – Australia.
cloud hosting locations

In order to optimise your page loading speed in different continents & regions and reach potential customer group in different continents, we provide you with Content Distribution Network services. A CDN can distribute your heavy media and downloadable content in different regions to be accessible by a customer in a specific region. See below the CDN location options.

cdn locations

Cloud Hosting Service Platform

On our Cloud Hosting Service platform we include a decade of Hosting experience to assure your application runs fast, stable & secure. By controlling the process of Software Development and Hosting Architecture we guarantee our hosting services create a smooth & seamless user experience for your target group Globally or in China.

Separate web and database architecture

Separate Web and Database Architecture

Adding additional stability & security on your hosting setup through separated Web and Database Cloud instances.

Web server optimizations

Advanced Web Server Optimisations

The use of high performance web server software optimising loading time & ready for high traffic peaks.

Full page caching of entire static website content

Full-page Caching of Static Content

Improving page loads up to 5 times through full-page caching of static content using the latest caching software.

High security measurements on preventing DDOS attacks and break-in

Security prevention on DDOS attacks and break-ins

Server security being engineered on the highest security levels with automatic recognition & black-listing of attacks.

Product catalog management

Extendable Web & Server Architecture

Architecture setup in an extendable way, supporting future upgrades and advanced support of hot deployment (reducing down time).

Load balancing of traffic over different setups

Load balancing of traffic over different setups

Supporting advanced setups on traffic load balancing for high traffic community and eCommerce websites.

CDN – Content Distribution Network

CDN – Content Distribution Network

Extend content to a Worldwide Content Distribution Network either in Europe or in different China regions. Enabling your user to access content locally.

Single or Multi-region Geo Hosting

Single or Multi-region Geo Hosting

In case more hosting infrastructure is needed we offer extensions to multi-region hosting – dividing traffic & computing power over different regions like: China and Europe.

If it concerns managing your systems or adding new features to your website we provide you with continuous SLA support providing Development Support & Business Support. We are your long-term partner providing ongoing SLA support and Managed Hosting Services.

Our SLA packages on Development & Business Support cover the following support options:

Monthly allocated service hours

 

Monthly allocated service hours

Support level on Service Desk & Telephone support

 

Support level on Service Desk & Telephone support

Time-to-resolution levels based on your SLA

 

Time-to-resolution levels based on your SLA

Time-to-solution levels based on your SLA

 

Time-to-solution levels based on your SLA

SLA – Development Support

After we bringing your application to the Cloud we offer continuous support on application optimisation, application integration and new feature development. We make sure your application adapts to your changing business environment. 

Performance Optimizations & Improvements

 

Performance Optimizations & Improvements

Feature Development (back-end / front-end)

 

Feature Development (back-end / front-end)

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Continuous Software Integrations

Overall Technical Support

 

Overall Technical Support

SLA – Business Support

Every business needs adapt over time to the market affecting its content, work flows or operational mechanisms. We understand your business and assist you in staying up-to-date and converting your business problems into tangible development tasks.

First-line support on Content Management System

 

First-line support on Content Management System

System & Promotional Rules Settings

 

System & Promotional Rules Settings

Content Editing, Updating and Picture Optimisation

 

Content Editing, Updating and Picture Optimisation

Analysis of Business / Functional requirements

 

Analysis of Business / Functional requirements

Managed Hosting Services

Once your Hosting Engine has been ignited in the Cloud it needs to be managed & maintained preventing future “engine” problems & safeguarding your data. At TMO Group we provide you with International quality standards on Cloud Hosting management & maintenance.

Consistency checks of backups / test restore

Consistency checks of backups / test restore

  • Check back ups on possible file system corruptions
  • Follow TMO test restore procedures
  • Monitoring periodic backups and available back up space

Extension of limited resources

Extension of limited resources

  • Additional disk space
  • Additional Memory allocation
  • Overall CPU Power

Log file analysis for system & software logs

Log file analysis for system & software logs

  • Security issues / break-in attempts / DDOS attacks
  • Anomalies in hardware / software & unexpected events
  • Resource consumption issues / unexpected peaks

Software Updates & Patches

Software Updates & Patches

  • System
  • Anti virus definitions
  • Project related software, e.g. http/db server etc.

Configuration updates

Configuration updates

  • Caused by security issues discovered by log file analysis
  • Caused by software updates / resource extensions