The Coronavirus has had a massive impact on many aspects of our lives. Around the world, daily lives have changed as the virus hit each of our countries. Some impacts have been obvious, such as businesses closing or people working from home. But to the casual observer, the impact on commerce has been too chaotic …
Over the past two decades, most businesses have had to deal with the online world in some way. But while many jumped in head-first and embraced eCommerce, others have understandably been more cautious. For several good reasons, some businesses chose instead to stay purely offline. However, the online world has become more integrated with our daily …
This is the second part in our series on inventory models in China’s New Retail era. To read part one, focusing on the fixed inventory model, click here. In 2019, exactly how to manage warehousing logistics and order management has become a hot topic in China’s New Retail space. Brands are using innovative new models to …
In 2019, exactly how to manage warehousing logistics and order management has become a hot topic in China’s New Retail space. Brands are using innovative new models to differentiate themselves from competitors, optimize both operational efficiency and user experience, and stay ahead of the pack. Even more so than with traditional retail, the availability of …
In China, the New Retail era has well and truly arrived (not up to speed? Check out last week’s article on the subject!). Now, new kinds of New Retail business models seem to emerge with each passing week. But each model seems to refine the New Retail concept in a different direction, whether that’s a …
On Wednesday the 28th of March, 2018, it was finally time for the fourth and last DigiDutch E-Commerce Masterclass, “The Ins and Outs of ‘New Retail’: Diving Deeper into the Meaning and Purpose”. New Retail has been hyped as a game changer for China’s retail landscape since Alibaba’s Chairman Jack Ma first talked about the …
New Retail in the era of eCommerce is the rearrangement of ‘People’, ‘Product’ and ‘Place’. In the <<2017 Insight of China eCommerce – People | Product | Place – 1/3>>, we talked about the consumers. In the <<eCommerce Insights: What is a good product in the era of new retail?>>, we reviewed some brand and …
Last week, French retail giant Carrefour officially announced the opening of their new eCommerce platform in Beijing, allowing Beijing shoppers to purchase directly through the online store. The new Carrefour Beijing’s eCommerce site integrates O2O functions like: delivery, multiple payment methods, dual-language services, and return/exchange at all stores. Carrefour see their omni-channel opportunities in China market. By developing …
One thing is for sure in the future of Omni-channel retailing: it has become one of the key driving factor of future offline and online shopping experience. According to the latest data, companies with omni-channel customer engagement strategies retain on average 89% of their customers, compared to customer retention rate of 33% for companies with weak omnichannel customer …
Omni-channel has been a hot topic among retailers in the recent years. It has become a priority for every retailers to create and maintain a connected, consistent customer experience across all channels. To expand on that topic, here are the top 3 reasons: 1. Because omni-channel will help growth internationally For companies large and small, tapping into markets …